CRM Executive
Job Description
- Coordinate with clients and internal departments to forecast, plan, execute, track, and update all shipments and orders.
- Serve as a consistent point of contact for client queries regarding warehousing, logistics, inventory, transportation and shipment.
- Track shipment status and resolve service-related issues; promptly communicate updates to clients.
- Prepare, verify, and send invoices to clients for services rendered; resolve billing queries and discrepancies.
- Accountable for accurate client, shipment, billing, and AR records in WMS.
- Generate periodic MIS, shipment, billing, and reconciliation reports using Excel and WMS
- Assist in the execution of value-added services such as packaging, returns, and distribution solutions ,to pass correct information to warehouse as per SOP.
- Collaborate cross-functionally to support seamless account operations and address client requests.
- Ensure compliance with company policies, client SLAs, SOPs and logistics regulations.
Qualifications
Required skills & Qualifications:
- Bachelor’s degree (preferred: Commerce, Business Administration, Supply Chain, or related fields).
- 1–4 years’ experience in CRM, account coordination, billing/invoicing, or related roles in logistics and warehousing.
Career Path
- Growth to Senior CRM Executive, Team Lead – CRM, or Analyst roles as experience expands.
Skills
- Proficiency in WMS, CRM tools, MS Excel
- Knowledge of accounts payable, billing,reporting,reconciliation and invoicing processes.
- Good analytical, organizational, and problem-solving skills.
- Understanding of warehousing, logistics, inventory, and transportation basics.
- Integrity, attention to detail, and accountability in client and financial dealings.
- Communication ,collaboration skills and teamwork
Additional information
Key Performance Indicators (KPIs):
Female candidates with experience in 3PL/4PL supply chain management are preferred.
Highlights
Typefull time
LocationGurugram
DepartmentOperation
Posted OnPosted 96 days Ago
Posted ByAdmin