Job Description
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CRM Executive:
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Requirements:
- Good Communication and presentation skills
- Good knowledge of MS Office (Powerpoint, Excel etc.)
- Keen interest in Logistics
- Willing to Learn and implement
- Attitude to explore new things
- Willing to give commitment and should be flexible.
Roles and responsibilities:
- Coordinating with customer and handling their queries regarding any issues
- Excellent with coordination & problem solving, providing timely solutions
- Handling client escalations and closures
- Checking MIS Report on daily basis and sharing the same with customer.
- To Ensure all shipments to be picked up and connected from origin as per defined TAT
- Generation of required documents for Transportation i.e LR, GP, Ewaybill etc.
- Generation of Invoices for the allotted customers and on time submission
- Timely payment collection
- Coordinating with WH for the daily System entries and transactions
- Coordinating with the WHs for the stock reconciliation as per schedule
- Should be focused on customer satisfaction.
- Maintaining the MOM along with actions plan for improvement
- Customer centric approach & Positive Attitude.
