Job Description

Key Responsibilities

1. IT Support & Troubleshooting

Provide Level 1 support for hardware, software, network, and printer-related issues.
Install, configure, and troubleshoot desktops, laptops, and peripherals.
Support email configuration (Microsoft 365 / Outlook) and basic user access issues.
Coordinate with team members and escalate unresolved issues to senior IT staff.
Maintain daily IT support logs and issue resolution records.

2. IT Asset Management

Maintain and update the IT asset inventory (laptops, desktops, network devices, licenses, etc.).
Handle issuance and return of IT equipment to employees.
Track AMC, warranty, and service schedules for hardware.
Coordinate with vendors for repair, replacement, and procurement follow-ups.

3. Vendor & Billing Coordination

Collect and verify IT-related invoices, bills, and service reports.
Follow up with vendors for deliveries, quotations, and SLA-based service calls.
Assist in maintaining records for procurement, renewals, and payments.

4. Infrastructure & Network Assistance

Support network monitoring under supervision (LAN, Wi-Fi, firewall).
Assist in device setup and connectivity checks during new deployments.
Coordinate site-level issues (connectivity, camera, firewall, etc.) with senior admin or service providers.

5. Documentation & Compliance Support

Maintain documentation for IT assets, vendor records, and service tickets.
Support IT audits by providing updated reports on asset and access records.
Follow IT policy guidelines and ensure proper data handling practices.

Qualifications

Required skills & Qualifications:

Experience: 0–1 year (Fresher or internship experience preferred).
Basic understanding of:
- Windows OS installation, drivers, and user management
- Network basics (IP, LAN/WAN, Wi-Fi troubleshooting)
- Microsoft 365 / Outlook configuration
- Asset management tools or Excel tracking
Good communication, coordination, and documentation skills.

Skills

Strong ownership and accountability.
Team player with positive attitude.

Additional information

Key Performance Indicators (KPIs):

We are looking for a proactive IT Support Engineer (Fresher / Entry-Level) to assist in day-to-day IT operations, user support, and asset management across multiple locations. The candidate will work closely with the senior System Administrator to ensure smooth IT functioning, hardware management, and coordination with vendors and internal teams